Your staff resigned, one after another, but you still try to keep yourself calm despite being under-pressure. You have to employ new staff to take over the positions of those who resigned. Unfortunately, the new staff are unable to cope with their job. You tried to have a heart-to-heart talk with them to understand their problems causing their inability to cope, but it is of little to no avail. It takes the new staff three months or more to completely be able to take over the job from the resigned staff. Time is running out, resources are diminishing. Your last option before things get worse? To be involved in the entire work process yourself, dealing with your clients directly in person. You not only are required to manage the business, you also need to be involved in the operations process – overall, an immensely heavy load for you to juggle.
The tendency to make mistakes is a rather typical characteristic of staff, especially newly-employed ones. Job mistakes occur in two major kinds, (i) cluelessness, where staff do not know what and how to execute a task; and (ii) carelessness, where staff are competent and already intensively trained, but the mistakes just happen to occur due to their negligence. Having type (ii) staff should be the main concern to your business. This may seem out of context now, but did you know that the human short-term memory could only retain seven things at a time? Well, this might be the answer to the existence of the type (ii) staff, the careless ones. But despite knowing this, most of the time, staff do not make mistakes on purpose as they know it would jeopardise their job position, especially in desperate situations.